Privacy Statement

Your security is a priority at  ivorytowerframes.com.  All information provided to us is kept private and secure. We only request information necessary to successfully complete a transaction. This information is made available to our employees only. It will not be sold or given to other companies for any reason. Our credit card processing uses industry standard security protocol Secure Sockets Layer (SSL) to encode sensitive information. Credit card information is encrypted by your computer and decoded by the credit card processing company, preventing others from intercepting it along the way. This protects the integrity and safety of transactions processed over our web site.

For return visits to the site, we can also store your credit card information in our system using that same technology.  Shopping at ivorytowerframes.com is safe, convenient and secure.

To confirm that your connection is secure, look for a locked padlock icon or solid key icon at the bottom of your browser window. The letters "https" (rather than "http") located in the URL address window at the top of your browser also indicate that you are using a secure browser.

At ivorytowerframes.com, we respect our customers and understand that you are concerned about privacy, so we've instituted policies intended to ensure that your personal information is handled safely and responsibly. We also have posted this privacy policy to let you know what kind of information we collect, how it is handled

As we continue to develop our Web site and take advantage of technologies to improve the services we offer, this policy likely will change. We therefore encourage you to refer to this policy on an ongoing basis so that you understand our current privacy policy.

Store Security - Help Protect Yourself      

If you use a security-enabled browser (such as Microsoft Internet Explorer version 2.1 or greater, or Netscape Navigator version 2.0 or greater) paying attention to the two following browser features will decrease the chances for the unintended or fraudulent use of your personal information:

1. Browser security settings.

Your browser security preference settings are your first line of defense to stopping the theft or unwanted viewing of confidential, personal information. The most popular browsers offer you the ability to receive an alert or notification if any of the following happen or are about to occur:

If your credit card company: (a) determines that the charges were fraudulent charges resulting from your online purchase at Ivorytowerframes.com, and (b) holds you liable for any of the unauthorized charges, Contact Us immediately  by e-mail or by mail.  In order to help you, we will need the following information:

• Changing between secure and insecure transmission modes
• Receiving an invalid site identification for the site to which you are about to transmit
• Sending a transmission over an "open" or unsecured connection

Check the settings of your browser security features to see all the checks that are possible and those that are currently in place.

2. Browser security signals.

The presence of security measures surrounding the entry of data on a web page is identified in several ways for you on your browser:

• the URL identifying the page will always begin with "https://" versus the normal "http://".
• a security symbol to indicate operation in a mode that supports secure transmissions
• A "closed lock" icon is present in the bottom right-hand corner of your Microsoft Internet Explorer browser screen
• An "unbroken key" icon appears in the lower left-hand corner of the Netscape Navigator browser screen

If concerned only about the privacy of your credit card information, we encourage you to submit your order electronically without a credit card number and a sales representative will contact you to obtain this information. If not using a browser with these standard security features, or if you are still uncomfortable with submitting your personal information via the Internet for any reason, please feel free to contact us over the phone or via fax to complete your order.

We hope that once you understand the measures we employ and the steps you can take to protect yourself, you'll be as confident about the security of your transactions and personal information as we are. The end result? When you buy online with Ivory Tower Frames, Inc.®, you can buy with a measure of confidence.

If you have any questions about this policy, please feel free to Contact Us .

What Information Do We Collect?

 We collect various types of information depending upon how you use our site.

• When you order from us, we collect your name, address, email address, phone number, and credit card number (with expiration date) or gift card number. We also gather information on the person who will receive any gift you send (e.g., that person's name and address) and we will retain a record of your purchases.
• When you become a ivorytowerframes.com registered user, we collect your name, mailing address, email address, birth date, password, and password clue (in case you forget your password). This information is gathered to make your shopping experience as a registered user the quickest, and easiest possible.

If you are a registered user and have signed in when you enter this information, it is automatically saved in your Address Book for your ease of reference.

At Checkout, we collect the above information, as well as a credit card number and a billing and shipping address. If you are a registered user and have signed in before entering that information, it will be automatically saved in your Wallet.

What Are Cookies and Do We Use Them?

A cookie is a small piece of information sent by a Web site that is saved on your hard disk by your computer's browser. It holds information a site may need to interact with you and personalize your experience.  At ivorytowerframes.com, we use two kinds of cookies: session cookies and persistent cookies.

Session cookies exist only for as long as your browser remains open. Once you exit your browser, they go away. We use session cookies to maintain information we need to have in order for you to shop at ivorytowerframes.com. For example, the Session ID cookie that we ask your browser to hold retains the ID for your shopping bag. Without the Session ID cookie, you can't add merchandise to your bag and carry it to Checkout.

Persistent cookies , in contrast, last from visit to visit; they do not go away when you exit your browser. At ivorytowerframes.com, we are preparing to use persistent cookies to give you a more personalized shopping experience and to help you navigate our store more efficiently. We will use your information to enhance your site experience. However, you can use our site without accepting a persistent cookie. To do so, you should set your browser options to reject persistent cookies. Alternatively, you can set your browser to notify you when you receive a cookie, which gives you the opportunity to decide whether you want to accept it or not. In many instances, the Help button on your browser toolbar will tell you how you can take these steps.

Cookies can be used by a Web site to recognize you but that does not necessarily mean any personal information is stored in the cookies.  At ivorytowerframes.com, we store no personal information about you in the cookies. Anything you choose to tell us about yourself (such as your address and email address) is stored safely and separately on our secured servers, and you need to provide a password to access it.

We also use cookies to look at how groups, rather than individuals, use our Web site.  Cookies help us determine which products are most heavily  trafficked  and  most  successful.  This helps us in improving the arrangement, product offerings, and merchandise placement you see at ivorytowerframes.com.

How Do We Use Your Information?

We may use your information in a number of ways, including the following:

• To improve the content on our Web site. For example, we may use cookies to find out which parts of our site or our products are visited most often.
• To enhance your online shopping experience. For example, we may use it to recognize you and welcome you to the site.

For marketing and promotional purposes. For example, we send out emails to our customers about

• Products or events that we think may be of interest to them. We also may send you offers for discounts or free services on our site.  
• You also may make a purchase from ivorytowerframes.com through a link from another Web site or search engine and may use their express checkout tool to do so. When you do, please be aware that both ivorytowerframes.com and that Web site or search engine will receive your information.
• In some cases, ivorytowerframes.com may enter into a cobranding relationship with another Web site that offers you products or services that supplement ivorytowerframes.com's assortment (e.g., frames). In those cases, you may link from ivorytowerframes.com to another site to purchase the item. In that case, both ivorytowerframes.com and the other Web site may receive your information.
• Ivorytowerframes.com may team with another Web site to conduct a sweepstakes or other event (e.g., a live Web chat). In those cases, each of the participating Web sites may collect or receive personal information from you.
• For some of our products, macys.com may provide you with a link to the supplier of that product so that you may get further information. If you link to the supplier's site, the supplier may collect or receive information about you.
• Like other companies, ivorytowerframes.com may use an outside company to place its advertising banners or links on other sites. In certain cases, the advertiser may collect information on people who click on the banner or link.

In most of the above situations, these third parties will receive your information because you will be visiting their Web sites or using their links and, in doing so, you may provide information directly to them. You therefore should refer to their privacy policies to understand how they handle your information and what kinds of choices you have.

Is My Information Secure?

Ivorytowerframes.com  is committed to doing its best to maintain the security of information collected on our site. To try to prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place the appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.

Private account and customer information is located on a secured server behind a firewall; it is not directly connected to the Internet.

Encryption is a process by which a message or information is scrambled while it is in transit to ivorytowerframes.com.  It is based on a key that has two different parts, public and private. The public part of the key is distributed to those with whom you want to communicate. The private part is for the recipient's use only. So long as you use a browser that allows for encryption, when you send personal information to us, you use a public key to encrypt your personal information. If your information is intercepted during the transmission, it is scrambled and very difficult to decrypt. Once we receive your encrypted personal information, we use the private part of our key to decode it.

To better serve our customers, Ivory Tower Frames, Inc. does research on customer demographics, interests, and preferences based on information provided through its Web sites. We may share aggregated data with business partners. However, we do not sell, rent, or otherwise disclose any customer names or other personally identifiable information collected through this site, or share it with any third parties except as necessary to process customer orders. Ivory Tower Frames, Inc.  will not make its' customer lists available to other companies, so you will not receive unwanted solicitations.

What About Information About Children?

The Children's Online Privacy Protection Act took effect on April 21, 2000 and imposes certain requirements on Web sites directed toward children under 13 that collect information on those children, or on Web sites that know they are collecting information on children under the age of 13. We want to let you know that it currently is , ivorytowerframes.com's policy not to collect personal information on any person under 13.

If this policy changes,  ivorytowerframes.com will revise this portion of its privacy policy and will comply with the requirements of the Children's Online Privacy Protection Act, which include providing notice and choice to each child's parent or guardian before collecting personal information.

Thank you for shopping with , ivorytowerframes.com. If you have any questions or comments about this policy, please  Contact Us.

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Privacy Statement

Copyright

This site and products are copyright © 2002 by Ivory Tower Frames, Inc.   All rights reserved.

All products, images and logos are registered trademarks of Ivory Tower Frames, Inc.®  

All rights reserved.